RETURNS AND EXCHANGES

 

We strive to provide quality products and we want you to be satisfied with your purchase.  If you're unhappy with your pre-order item, please contact us at connect@awakeningwa.com within 30 days of receiving your order.

 

Our return and exchange guidelines are as follows:

- Pre-order items returned must be unused and unworn.

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- After 30 days from receiving your order, we won't be able to process any return or exchange.

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- Once we receive and inspect your returned item, we'll notify you by email of the status of your refund or exchange. If approved, your refund will be processed and a credit applied to your original method of payment within 3 to 6 business days (excluding shipping costs, which are non-refundable). For exchanges, we'll send you tracking information once we've shipped the new item.

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- For all returns and exchanges, please email us at connect@awakeingwa.com and include your order number. We'll provide you with further instructions on how to return or exchange the item.

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Please be aware that you'll be responsible for covering any return shipping fees, and we suggest using a shipping service to track or purchasing shipping insurance. We aren't responsible for any lost or damaged packages during transit.

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We're dedicated to making your experience with our brand seamless and excellent. If you have any inquiries or concerns about shipping, pre-orders, and our return policy or product, please don't hesitate to contact us. We aim to provide you with quality products and an unforgettable shopping experience.